Privacy Policy for Rubbish Removal Cornwall

Last Updated: [13/12/2025]

At Rubbish Removal Cornwall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, address, email address, and telephone number, which you provide when you request a quote, book our services, or contact us.
  • Service Details: Information about the type and location of the rubbish removal services you require, including details about the waste to be collected.
  • Payment Information: If you pay for our services, we may collect payment details such as your bank account or credit card information. This information is usually processed by secure third-party payment processors, and we do not typically store your full card details on our systems.
  • Website Usage Data: When you visit our website, we may automatically collect certain information, such as your IP address, browser type, operating system, referring website, pages you viewed, and the dates/times of your visit. This information helps us analyze website traffic and improve our online services.
  • Communications: Records of any correspondence you have with us, whether by email, phone, or through our website.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide Our Services: To process your service requests, schedule collections, and carry out the rubbish removal services you have requested.
  • To Communicate With You: To respond to your inquiries, provide quotes, confirm bookings, and keep you informed about the status of your service.
  • For Payment Processing: To process payments for our services.
  • To Improve Our Services: To analyze data and feedback to understand how we can improve our services, website, and customer experience.
  • For Marketing Purposes: With your consent, we may send you promotional emails or information about new services or special offers that may be of interest to you. You can opt-out of receiving these communications at any time.
  • For Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal processes.
  • To Ensure Website Security: To monitor and protect our website from fraud, security breaches, and other harmful activities.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Our Employees and Contractors: Our employees and contractors who need the information to perform their duties and provide our services. They are bound by confidentiality obligations.
  • Third-Party Service Providers: We may use third-party service providers to assist us with various functions, such as payment processing, website hosting, data analysis, email marketing, and customer service. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a court order or a government investigation.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transfer.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Implementing technical and organizational security measures to safeguard your data.
  • Restricting access to your personal information to authorized personnel only.
  • Using secure methods for data transmission and storage.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of information and the applicable legal requirements.

6. Your Rights

Under data protection laws, you have certain rights regarding your personal information, including:

  • The Right to Access: You have the right to request access to the personal information we hold about you.
  • The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • The Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information.
  • The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • The Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
  • Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to your request.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. We use cookies to enhance your user experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rubbish Removal Cornwall